REFUND & RETURN POLICY
We want you to be satisfied, so all eligible courses purchased on TCM Academy can be refunded within 14 days, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
How to submit a refund request
In order to submit a refund request please contact us at [email protected] with full details of the course, order number, date of purchase and reason for asking the refund.
Our 14-day policy
While our 14-day refund policy is to allow students to learn risk free, we must also protect our teachers and content partners from fraud and provide them a reasonable payment schedule. As such we will not process refund requests received after the refund window.
Refund Policy for Programs
For program purchases, please note that a non-refundable registration fee of 20% of the program cost will be retained under all circumstances, without exception.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms of Use
- We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information).
These refund restrictions will be enforced to the extent permitted by applicable law.
